Responsible to: Assistant Shelter Director
- Maintain case load of both shelter and outreach clients.
- Act as an advocate for survivors of domestic violence and their children with an emphasis on providing trauma informed services to people from diverse cultural backgrounds.
- Embrace the overall understanding that our goal is to build resiliency and independence.
- Develop and maintain culturally diverse community resources for agency clients.
- Maintain up-to-date resource files of resources and community contacts.
- Maintain up-to-date client records.
- Complete an intake for each resident within two weeks of entry into shelter and make contact with assigned residents within one week of their initial intake.
- Serve as an advocate for assigned residents, providing strengths-based case management. Need to be available to meet with assigned resident a minimum of one session per week.
- Complete client contacts and goal setting documentation in Apricot database.
- Maintain statistical tracking as required and submit all reports in a timely manner.
- Assist the Director of Grants, Quality Assurance & Housing in developing, reporting, and evaluating program outcomes and outputs.
- Participate in bi-weekly client review, supervisions, monthly staff meetings, staff retreat and other meetings as assigned.
- Participate in the shelter on-call rotation.
- Respond to any other duties as assigned by the supervisor.
- Attend hotline meetings and educate staff on programs and updates.
- Maintain open communication with all Advocates and Hotline staff regarding clients.
- Attend all Staff Meetings, retreats and any other required meetings.
- Maintain up-to-date resource files for groups, speaker’s list and community contacts.
- Ensure that bulletin boards and Economic Advocacy information is up to date
- Coordinate life skills program, job skills training and economic empowerment groups to clients.
- Attend appropriate community meetings.
- Work with the SAFE Outreach Advocate, other Safehome staff and volunteers to arrange classes and programs.
This job description is not intended to be all-inclusive and the employee will also perform other job-related duties as assigned. This organization reserves the right to change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Knowledge, Skills and Abilities:
Knowledge of community resources and ability to locate new resources for our program and residents. Ability to establish community contacts in business and education fields. Knowledge and/or experience with designing or implementing a job placement program. Ability to be a group leader and public speaker. Experience with diverse populations and crisis intervention. Flexibility. Must be able to lift 40 pounds.
A bachelor’s degree is preferred, preferably in social work or similar discipline. Advocate must be empathetic, have good communication skills and understand the concept of boundaries with clients. The Advocate must be able to work under substantial stress and handle frequent crisis situations. Must not have any unresolved emotional issues regarding Advocate’s own past experience with abuse of any kind.